If you do not receive goods ordered by you within 30 days of the date on which you
ordered them please notify us by e-mail, or in writing.
If the goods we deliver are not what you ordered or are damaged or defective or the
delivery is of an incorrect quantity, we shall have no liability to you unless you
notify us by emailing; email@example.com with your name, address and order
number or by writing to our offices; 107-109 Pope Lane, Penwortham, Preston, PR1
9DB, within 14 calendar days of the delivery of the goods in question.
Alternatively, please do not hesitate to call us on; 07516 770 609.
To cancel your order you must notify us by emailing; firstname.lastname@example.org with
your name, address and order number, or by writing to our offices; 107-109 Pope Lane,
Penwortham, Preston, PR1 9DB, or completing our online returns form, or simply calling us
on 07516 770 609 during our opening hours; 9:00am and 5:00pm GMT, Monday to Friday.
For further contact information, please refer to our contact page.
You may cancel your order at any time prior to your order being processed; orders
are usually processed on the same day that they are made.
If you cancel your order but we have already processed the goods for delivery you
must cancel your order, by contacting us as described above in the Returns section, no
later than 14 calendar days following the day of delivery and you must return the
goods undamaged back to us at All Honey Active 107-109 Pope Lane, Penwortham, Preston,
You are responsible for the return costs, which will not be refunded, as soon as
You cannot cancel your order if the goods you have ordered are deemed have been used.
Note that a full refund will be provided for the original order value; however, it
shall be your responsibility to pay the return costs. Alternatively, advise us of
a date and time to collect the product from the order delivery address and we shall
collect the goods, note that if we collect the goods we shall charge you the collection
For all cancellations/ returns, we require you to obtain a proof of post from the
Post Office, or similar, which if required, shall be provided to us as proof of return.
We reserve the right to cancel your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical
error or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by e-mail and will re-credit to your
account any sum deducted by us from your credit card as soon as possible but in any
event within 28 days of return of your order. We will not be obliged to offer any
additional compensation for disappointment suffered.