When you place an order, allhoneyactive will never request that credit/ debit card
details are to be sent via e-mail, text message, or other unsecured means. Under
no circumstances should you send your credit/ debit card details via e-mail.
We shall only collect credit card details via our secure online checkout pages.
Images & Information
Whilst the we have taken care in the preparation of the contents of this website,
this website and the information, names, images, pictures, logos, icons regarding
or relating to the company and the products offered for sale, are provided on an
as is basis without any representation or endorsement being made and without any
warranty of any kind, whether express or implied, including but not limited to, any
implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy.
Please note that representations of the various products are limited in the resolution
of the image and cannot give a fully accurate representation of the colours and shades
of the items offered for sale due to the limitiations of the process and any visual
display unit, computer screen, monitor or other device used to view any or all images.
The company does not represent that the information contained in this website is
accurate, comprehensive, verified or complete, and shall accept no liability for
the accuracy or completeness of the information contained in the website or for any
reliance placed by any person on the information.
The choices you make of items and goods for sale within the website are made using
the information supplied within the website. We make very best efforts to ensure
that all such information is correct and up to date but are not liable for any errors
that may be included.
Some of the information and contents included in our website may be provided by third
parties and therefore may not reflect our opinions or those of our directors, officers
and employees. We are unable to accept any responsibility for the contents of any
information or material outside our website, to which you may gain access from our
We will only deliver the goods ordered by you to the delivery address you give us
at the time you make your order. You will usually receive email confirmation that
your order has been shipped. All deliveries will usually require a signature on receipt.
We aim to ship all goods within three working days of receiving your order, for delivery
addresses within the UK we normally suggest you should allow 5 to 7 working days,
following the day on which the order is placed. We are sorry, but we cannot accept
responsibility for any delay in delivery. Note that orders delivered by the Royal
Mail are not considered late until 15 working days after despatch.
If you do not receive goods ordered within 30 days of the date on which you ordered
then please notify us by e-mail, or in writing at our contact address.
Please note that we do not offer a specific delivery date for your order and a condition
of placing your order is that you accept that allhoneyactive (All Honey Ltd) does
not accept claims for consequential losses.
If you do not receive goods ordered by you within 30 days of the date on which you
ordered them please notify us by e-mail, or in writing.
If the goods we deliver are not what you ordered or are damaged or defective or the
delivery is of an incorrect quantity, we shall have no liability to you unless you
notify us by emailing; firstname.lastname@example.org with your name, address and order
number or by writing to our offices; 107-109 Pope Lane, Penwortham, Preston, PR1
9DB, within 14 calendar days of the delivery of the goods in question.
Alternatively, please do not hesitate to call us on; 07516 770 609.
To cancel your order you must notify us by emailing; email@example.com with
your name, address and order number, or by writing to our offices; 107-109 Pope Lane,
Penwortham, Preston, PR1 9DB, or completing our online returns form, or simply calling
us on 07516 770 609 during our opening hours; 9:00am and 5:00pm GMT, Monday to Friday.
For further contact information, please refer to our contact page.
You may cancel your order at any time prior to your order being processed; orders
are usually processed on the same day that they are made.
If you cancel your order but we have already processed the goods for delivery you
must cancel your order, by contacting us as described above in the Returns section,
no later than 14 calendar days following the day of delivery and you must return
the goods undamaged back to us at All Honey Active, 107-109 Pope Lane, Penwortham,
Preston, PR1 9DB.
You are responsible for the return costs, which will not be refunded, as soon as
You cannot cancel your order if the goods you have ordered are deemed to have been
Note that a full refund will be provided for the original order value; however, it
shall be your responsibility to pay the return costs. Alternatively, advise us of
a date and time to collect the product from the order delivery address and we shall
collect the goods, note that if we collect the goods we shall charge you the collection
For all cancellations/ returns, we require you to obtain a proof of post from the
Post Office, or similar, which if required, shall be provided to us as proof of return.
We reserve the right to cancel your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due
to a typographical error or an error in the pricing information received by us from
If we do cancel yourorder we will notify you by e-mail and will re-credit to your
account any sum deducted by us from your credit card as soon as possible but in any
event within 28 days of return of your order. We will not be obliged to offer any
additional compensation for disappointment suffered.
All Honey Ltd are committed to ensuring that your privacy is protected. This policy
explains how we use any information collected about you.
When you place an order with, or provide contact details to, All Honey Ltd you provide
your name, address, e-mail address, contact number, etc.. The information provided
allows us to collect payment, deliver orders, contact you to resolve any problems
and, as necessary, make a follow up customer service call.
The information also allows All Honey Ltd to update you with any items, services
or special offers that may be of interest to you. Should you wish us to stop sending
you information on our products, services or special offers please send an e-mail
to firstname.lastname@example.org with the title “unsubscribe”.
All Honey Ltd will endeavour to ensure that reasonable steps are taken to create
accurate records of any personal information you have submitted through the website.
However, we do not assume responsibility for confirming the ongoing accuracy of your
Please update your records if any of the information that you provide during registration
change alternatively, if you advise us in writing that your personal information
is no longer accurate we will make the corrections so far as is practicable.
All Honey Ltd does not give, sell, trade or rent your information to others.